Frequently Asked Questions

If you have questions, we have answers. Select the category that interests you to find the information you’re looking for.

Clients

My representative has already signed me up, what else do I need to do to participate in the Colabor Market?

Simply create your customer profile (address, contacts, etc.) when you receive an email from the platform instructing you to do so.

I’d like to sign up and participate in the Colabor Market, but I’m not a CFD customer. What do I need to do?

Please write to the following email address: [email protected] Someone will contact you as soon as possible.

How do customers benefit from participating in the Colabor Market?

Enjoy advantageous prices and discounts on several product lines. Take advantage of special offers and discover new products.

Get expert information from suppliers/exhibitors via live chat, video and phone calls.

We have more than one buyer, can we each make purchases for our company?

Yes, each company may register the amount of people they wish to make purchases. Each user will have their own view and their own cart.

How can I speak to or make an appointment with a supplier/exhibitor?

You may contact them by live video, chat or phone call. To do so, use the clickable red icons; they will allow you to speak to the selected supplier rep in the booth.

Can I consult my purchase reports during the Colabor Market, or only at the end?

You may consult them anytime, as they will be updated automatically. You may obtain your purchase total at all times.

How long is the Colabor Market for customers?

Starting from its launch, the Colabor Market will be open for five (5) days, from April 25 at 8 a.m. (EDT) to April 29, 2022, at 5 p.m. (EDT).

Can I speak to my representative?

Yes, all Colabor Food Distributor (CFD) representatives will have a booth and be available by live video, chat or phone call via the red icons.

Suppliers — Exhibitors

Who is the Colabor Market’s target audience?

All Colabor Food Distributor (CFD) end users in every market segment and region served by CFD.

What benefits are there for suppliers to participate in the Colabor Market?

Share your expertise and enjoy access to customers by live chat, video and phone calls. Present promotional materials, videos and more in your booth.

Broaden your potential customer base and receive requests for information to sell your products. Follow up with customers to send additional information or respond to requests for samples.

How are customers invited to participate in the Colabor Market?

A series of communications have been planned to request the participation of all Colabor Food Distributor (CFD) end users, including digital communications, social media posts, LinkedIn posts, website posts and PCI . Customers will be sent an invitation by their representative and also be contacted directly by email. Reminders are planned for the days and weeks prior to the event.

How can suppliers follow up with customers?

Customers and suppliers may communicate via live chat, video and phone calls. Clickable red icons will facilitate communication with the supplier rep from the selected booth.

Suppliers must provide an adequate amount of representatives (from the supplier themselves or from a broker) to respond to customers and provide high-quality customer service at their booth, make appointments or indicate their availability to speak with customers.

Providing immediate responses to customer questions will improve the customer’s experience at the digital Colabor Market, while encouraging potential future visits and additional sales.

Can suppliers generate real-time reports of orders made during the Colabor market?

Suppliers are provided with a clickable link allowing them to access sales results at all times. These results will be updated at least once a day.

At the end of the Colabor Market, suppliers will receive a confirmation of total sales, as usual. They may also contact their category manager to obtain more information about orders made during the Colabor Market.

What are your expectations in terms of customer participation at the Colabor Market?

We foresee significant participation from customers thanks to the flexibility we’re providing. They can choose to visit the event at the time that suits them best, from the comfort of their home, without having to travel to a venue.

How long is the Colabor Market for customers?

Starting from its launch, the Colabor Market will be open for five (5) days, from April 25 at 8 a.m. (EDT) to April 29, 2022, at 5 p.m. (EDT).

Can customers request advertising or product samples? If yes, does the supplier handle this process?

Yes, customers can make these types of request directly with suppliers. It will be up to the supplier or broker to respond to them.

What products should suppliers present in their booths, and what are the conditions?

Just like other Colabor events, you select the products you want to showcase, and they must be approved by your category manager. The products must be listed at Colabor.

Can I see a demo of the Colabor Market to see what it will look like?

Suppliers will receive a webinar featuring a presentation that will provide information about their and their customers’ experience at the Colabor Market. They will find an overview of the system’s functions and how to organize their manufacturer profile and page as well as include additional information. Suppliers will be sent the presentation as soon as it’s ready.

What kind of technical support will be available for suppliers who participate in the Colabor Market?

In the event of an issue, you may us at [email protected].

As a supplier, do I have access to other suppliers, their pages, purchase orders or advertising materials?

No, in order to respect the integrity of each supplier.

If a supplier has several representatives, will the report be generated for the booth only?

Yes, it will be generated for the booth only.

Who should I contact if I have questions about the Colabor Market?

Please contact your category manager.

Distributors

Who is the Colabor Market’s target audience?

All customers in every market segment and region served by CFD.

What benefits are there for customers to participate in the Colabor Market?

Enjoy advantageous prices and discounts on several product lines. Take advantage of special offers and discover new products.

Get expert information from exhibitors via live chat, video and phone calls. Request samples.

How can suppliers follow up with customers?

Customers may contact suppliers to ask their questions. Customers and suppliers may communicate via live chat, video and phone calls. Clickable red icons will facilitate communication with the selected supplier rep.

Providing immediate responses to customer questions will improve the customer’s experience at the Colabor Market, while encouraging potential future visits and sales.

Can we download a report of our customers’ purchases at the Colabor Market?

You may access your customers’ purchases at the Colabor Market. 

After the Colabor Market, representatives may make changes to their customers’ purchases, if applicable. Representatives will receive a confirmation of total purchases made after the event. Customers may also contact their representative to obtain more information about purchases made at the Colabor Market.

How do I sign up a new customer?

Ask them to write to the following email address: [email protected] Someone will contact your customer shortly.

Who should I contact if I have questions about the Colabor Market?

Please contact your manager and/or director.

How long is the Colabor Market for customers?

Starting from its launch, the Colabor Market will be open for five (5) days, from April 25 at 8 a.m. (EDT) to April 29, 2022, at 5 p.m. (EDT).